FAQ

Frequently Asked Medicaid & CHIP Questions

If you can’t afford health insurance, you may qualify for Medicaid, cost assistance or health insurance credits. If you are pregnant or have children, you may be eligible for a CHIP plan, designed for families who earn too much for Medicaid but still can’t afford insurance.

Eligibility for Medicaid and Texas STAR plans is based on income. If you don’t qualify for those programs, you may still qualify for a CHIP plan, which provides insurance for families with an income too high for Medicaid but who still can’t afford health insurance. Since eligibility varies based on income and family size, it’s best to apply to see if you qualify.

What do I do if I lose my card or need a replacement?

To get a new ID card, call member services at:

If you’re hard of hearing, you can call:

Check your ID card; it may list the name and phone number of your PCP. If not, this information may come to you separately in a letter.

Yes; we can check if a new primary care provider is accepting patients. Please call member services at:

If you’re hard of hearing, you can call:



Have another question you don’t see here?

Contact us or call member services at 1-844-282-3100, and we’ll help you find what you need.


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Last updated: 2/23/17