Fraud, Waste and Abuse

We encourage reporting any possible fraud, waste or abuse to the CHRISTUS Fraud Hotline at 855-771-8072, which is monitored by the Special Investigations Unit. All Hotline calls remain anonymous, unless otherwise preferred. A CHRISTUS Member may observe or experience an unusual incident concerning a healthcare Provider, another Member, an unknown person, or receive an unexpected healthcare phone call. The incident may involve treatment, services, or someone asking for personal healthcare information. Trust your instincts and only discuss personal information with healthcare professionals, either in person at a healthcare facility, or over the phone when you are certain you are speaking with a healthcare representative. A standard practice to protect your personal information, is ask to return the call, using a well-known and published phone number, such as the phone number on your healthcare ID card. In person, a standard practice is to simply avoid sharing any personal information, unless you are seeking treatment at a familiar healthcare facility, or if Emergency Service personnel are treating you.

If you suspect your healthcare treatment does not seem normal or standard, it is possible the practice does not meet compliance standards. Please report any issue of possible non-compliance to a CHRISTUS representative or email CHPCompliance@CHRISTUSHealth.org.

Please report suspected fraud, waste or abuse to CHRISTUS using one of the following methods:
Fraud Hotline: 855-771-8072
Secure Fax:    210-766-8849
Dedicated email: CHRISTUSHealthPlanSIU@CHRISTUSHealth.org
Mail:                        CHRISTUS Health Plan
              Special Investigations Unit
              919 Hidden Ridge Drive
                    Irving, TX 75038

Please report suspected healthcare non-compliance to CHRISTUS using one of the following methods:
Dedicated email: CHPCompliance@CHRISTUSHealth.org
Mail:                          CHRISTUS Health Plan
                                  Compliance Department
                                  919 Hidden Ridge Drive
                                  Irving, TX 75038

Main Phone: 469-282-2000 (Ask the Concierge for the Special Investigations Unit)                

When Should I Report Fraud?

  • You observe or experience an unusual incident concerning a healthcare Provider, another Member, or an unknown person
  • You receive an unexpected phone call, asking for your personal healthcare information, or for any healthcare payment
  • Someone asks you to pay for a new healthcare insurance card
  • Anyone asks to borrow or use your healthcare card
  • You are offered cash, goods or services in exchange for unnecessary healthcare treatment
  • You receive a package in the mail you were not expecting, which may have medical equipment not prescribed by your Primary Care doctor. 
  • You receive an email asking for any payment or personal health information
  • You receive an email with a link (Do not click on the link) directing you to an unknown website.