Fraud, Waste and Abuse
Fighting fraud, waste and abuse helps uphold high quality health care at a lower cost for CHRISTUS Health Plan members. We’re committed to investigating all suspected or potential insurance fraud, waste or abuse, and potential non-compliance issues. We will never ask you for sensitive or confidential personal health details, payment information or bank information over the phone.
Help us by reporting suspected fraud, waste and abuse to CHRISTUS Health Plan by:
Calling the FWA hotline at 855-771-8072
Using our secure Fax line: 210-766-8849
Sending an email to our secure inbox: CHRISTUSHealthSSIU@christushealth.org
Submit your report online. You can report fraud online (current link) or in writing at:
CHRISTUS Health Plan
ATTN: SIU Coordinator
919 Hidden Ridge Drive
Irving, TX 75038
For any reports of potential compliance issues, please reach out to the CHRISTUS Health Plan Compliance department at: CHPCompliance@christushealth.org
When should I report fraud?
- If someone other than CHRISTUS Health Plan or another chosen insurance company asks for financial information, personal health information or asks you to pay for insurance.
- If someone claiming to be from the government asks you to pay for a new “Obamacare” insurance card.
- If someone claiming to be from the government calls and asks for personal health, bank or credit card information.
If you are a current member and suspect you’re a victim of fraud, please reference the follow numbers based off your chosen health plan: