Individual and Family Plans

There are four ways to file an appeal or grievance: online, by fax, by mail, or by phone. If you disagree with a decision on your plan’s coverage or payment, you can file an appeal to have the decision reviewed by CHRISTUS Health Plan. If you are unhappy with service and want to make a formal complaint, you can file a grievance.

Appeals and standard grievances can be filed within 60 calendar days from a denial. We can extend the timeframe if good cause is shown by the member

  • How to File Appeal or Grievance

  • Types of Appeals and Grievances

  • Who Else Can I Contact

MM161 & MM162

Last Updated: 10/29/2018