CHRISTUS Health Plan
(Effective: May 1, 2024)
CHRISTUS Health Plan takes great care in ensuring the privacy of your personal information. As a result, we want to share with you the ways we handle the information we collect from you through this website and your engagement with us.
Portions of this website may describe privacy practices applicable to specific types of information or to information provided on specific web pages. This Website Terms of Use and Privacy Policy does not apply to information collected in other ways, such as by telephone or in person. That information may be protected by other privacy policies, such as our Privacy Statement.
This website is intended for a United States audience and any information provided, including personal information, will be transferred to and processed by a computer server located within the United States.
Use of Your Personal Information
This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide this information if you do not want to as it is completely voluntary. However, not providing information may limit your ability to use certain functions of the website or to request certain services or information.
Any personally identifiable information you provide to CHRISTUS Health Plan will be used only as permitted by law, including to provide the product, service, or information you have requested or to support the programs for which you registered. Unless you specifically consent to let CHRISTUS Health Plan to do so, your personally identifiable information, including your e-mail address, will not be sold, rented, licensed, or otherwise shared with third parties, other than CHRISTUS Health Plan’s affiliates or business partners as appropriate to fulfill a request from you.
No information collected by CHRISTUS Health Plan, in personally identifiable form or otherwise, will ever be used to affect your health insurance coverage, eligibility, premiums or claims payment by CHRISTUS Health Plan.
The non-personally identifiable information CHRISTUS Health Plan gathers in aggregate form may be used to improve our services, and we may share that information with business partners, third-party vendors working on our behalf, or our health and wellness sponsors.
Information that you voluntarily provided will be maintained for as long as CHRISTUS Health Plan deems appropriate to fulfill the purpose for which you provided the information, until you request us to remove it, or for as long as permitted under applicable law.
To the fullest extent permitted by applicable law, CHRISTUS Health Plan may also disclose your information if we believe in good faith that doing so is necessary or appropriate to enforce or comply with legal and regulatory obligations (e.g., pursuant to law enforcement inquiries, subpoenas or court orders). To the fullest extent permitted by applicable law, CHRISTUS Health Plan has complete discretion in electing to make or not make such disclosures, and to contest or not contest requests for such disclosures, all without notice to you.
Sharing Personal Information
CHRISTUS Health Plan will only share your personal information with third parties as outlined in this policy and as otherwise permitted by law.
CHRISTUS Health Plan may share personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.
CHRISTUS Health Plan may share personal information with other third-party companies that we collaborate with or hire to perform services on our behalf. For example, we may hire companies to host or operate some of our website and related computers and software applications.
Website and Information Security
CHRISTUS Health Plans works diligently to maintain reasonable administrative, technical, and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable, and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. CHRISTUS Health Plan, nor an affiliate, is not liable for the illegal acts of third parties such as criminal hackers.
Our Online Communication Practices
CHRISTUS Health Plan may send electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and general health topics. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out of email communication using the specific opt out mechanism in that email, or you may contact us using the information found in the “Contact Us” section below. Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other communications.
Contact Us
You may contact CHRISTUS Health Plan regarding this policy and our related privacy practices at:
CHRISTUS Health Plan
Attn: Privacy & Compliance
5101 N. O’Connor Blvd
Irving, TX 75039
You may also contact us by phone between the hours of 8:00am and 5:00pm (Monday through Friday) at the following phone numbers:
Individuals & Families: 1-844-416-7149
Medicare Advantage: 1-855-440-8546
US Family Health Plan: 1-855-945-2923
For TTY and hearing assistance, please dial 711.
You may also contact our CHRISTUS Health Plan Compliance Department to report any at:
CHPCompliance@christushealth.org
If you believe CHRISTUS Health Plan or any company associated with us has misused any of your information, please contact us immediately and report such misuse.
Our HIPAA Privacy Statement
To learn more about CHRISTUS Health Plan’s privacy practices as they relate to your health and medical information under the Health Insurance Portability and Accountability Act (“HIPAA”), please visit our Privacy Statement.
Changes to this Policy
CHRISTUS Health Plan may change this policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you, on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.