Complaints and Appeals

CHRISTUS Health Plan is your ally in providing quality patient care. We take your feedback seriously, and we want to work to resolve any issues with coverage, claims and the satisfaction of our providers and members.

A complaint is defined as any dissatisfaction, expressed by a complainant orally or in writing to our Health Plan, about any matter other than an Action. You can file a complaint with our Health Plan either in writing or verbally by contacting:

CHRISTUS Health Plan 
Complaints, Appeals, and Grievances Department 
P.O. Box 169009 
Irving, TX 75016 
Phone: 1-844-282-0380

Provider Appeal Process: HMO

If the complaint is not resolved to your satisfaction, you may submit an appeal request to the address above within 30 days from the date of the response letter to the complaint.

Provider Appeal Process: HHSC

If you believe you did not receive full due process from us, you may file a complaint with HHSC. HHSC is responsible only for the management of the complaints.