As a member of the US Family Health Plan, you have the right to:
- Receive information about the organization, its services, its practitioners and providers and member rights and responsibilities.
- Be treated with respect and recognition of dignity and the right to privacy.
- Participate with providers in making decisions about your health care.
- A candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
- Voice complaints or appeals about the organization or the care it provides.
- Change your PCP once every 30 days.
- Attend all member meetings and to make recommendations regarding the organization’s member rights and responsibilities policy.
- Use all additional programs offered by the plan.
- Submit a letter if a problem concerning your health care was not solved where it occurred.
- Talk with a patient advocate or member services representative.
- Call and speak with a nurse 24 hours a day by calling 1-800-455-WELL(1-800-455-9355).
- Have one complete eye exam and one annual physical each year.
- Get current information about the providers and hospitals that participate in the plan.
- Have the information you need to make appointments and get health care from your PCP during and after office hours.
- Have the information you need to contact your PCP or on-call support 24 hours a day, every day.