Medicaid Overview

IMPORTANT INFORMATION: CHRISTUS Health Plan will be exiting Medicaid and CHIP in the Nueces service area effective February 1, 2018. It has been an honor to provide health insurance coverage for our Medicaid and CHIP members.

CHRISTUS Health Plan members enrolled in these programs received detailed information about this transition in the mail. If you have additional questions about the transition or your coverage, please feel free to contact CHRISTUS Member services at 1-800-359-5613 for Medicaid members and 1-877-428-3057 for CHIP members.

Texas Medicaid Insurance Overview

Medicaid is a program that provides health coverage at no cost for low-income families and individuals who qualify.

Texas STAR Plan

CHRISTUS Health Plan manages care for members in the state of Texas who qualify for Medicaid State of Texas Access Reform (STAR) plans. STAR Medicaid benefits include access to quality doctors, more than 175 clinic locations and 13 hospitals throughout Texas.

For those who are already members and would like to file a Medicaid Complaint or learn more about the Fair Hearing Process, see our Complaints & Appeals section.

  • Choice of doctor and office visits
  • Needed medical care for adults and children
  • Labs and x-rays
  • Prescription drugs
  • Dental care
  • Chiropractic care
  • Podiatrists
  • Hearing exams
  • Eye exams and glasses
  • Maternity and newborn care
  • Outpatient services and in-patient hospital care
  • Major organ transplants
  • Ambulances and 24-hour emergency care from an emergency room
  • Immunizations (shots)
  • Mental health services
  • Care at the children’s hospital closest to you
  • For pregnant women, six hospitals throughout south Texas to choose from for delivery
  • Home health services
  • Diabetic supplies
  • Physical, occupational and speech therapy
  • HIV and STD treatment
  • Behavioral health and substance abuse services
  • Disease management for chronic illnesses
  • Interpretation services
  • No-cost or low-cost health education classes near you

Medicaid offered through CHRISTUS Health Plan does not cover faith healing, acupuncture, cosmetic surgery or any service that is not medically necessary.

If you get benefits through Medicaid’s STAR program call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:

  1. Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free).
  2. Online: Online Submission Form (only works in Internet Explorer)
  3. Mail:
  4. Texas Health and Human Services Commission
    Office of the Ombudsman, MC H-700
    PO Box 13247
    Austin, TX 78711-3247
  5. Fax: 1-888-780-8099 (Toll-Free)

Last updated: 2/23/17