If you disagree with a decision on your plan’s coverage or payment, you can file an appeal to have the decision reviewed by CHRISTUS Health Plan. If you are unhappy with service and want to make a formal complaint, you can file a grievance.
Appeals and standard grievances can be filed within 60 calendar days from a denial. We can extend the timeframe if good cause is shown by the member.
CHRISTUS Health Plan
Attn: Appeal and Grievance Dept.
PO Box 169009
Irving, TX 75016
In addition to appeals, you can file two types of grievances for health insurance exchange plans:
MM161 & MM162
Last Updated: 2/23/17